Privacy Policy

1. Introduction

solenvos Advisory ("solenvos", "we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and what choices you have regarding your information. It applies to users of our website at solenvos.cyou and to individuals who engage with our advisory services.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: Name, email address, phone number (optional), and message content when you complete the enquiry form on our website.
• Service engagement correspondence: Communications during the course of an advisory engagement, including emails and documents shared with us.
• Website usage data: Analytics data including pages visited, session duration, and device type, collected via cookies where consent is given.

Legal basis: We process contact form data based on your consent (submission of the form). We process engagement data under a legitimate interest basis — the necessity of performing advisory services. Analytics data is processed based on your cookie consent.

Retention: Contact enquiry data is held for up to 12 months unless an engagement commences, in which case engagement records are held for up to 5 years. Analytics data is held per our analytics provider's standard retention periods.

3. How We Use Your Data

• Responding to enquiries submitted through our contact form
• Delivering advisory services you have engaged us to provide
• Sending service-related communications such as engagement updates or scheduling
• Improving our website and understanding how visitors use it (analytics, with consent)
• Complying with applicable legal obligations

We do not use your data to send marketing communications unless you have explicitly opted in. We do not sell personal data to third parties.

4. Data Sharing

We do not sell, rent, or trade personal information. We may share data in the following limited circumstances:

• Service providers: Third-party tools we use to operate our website and communications (e.g. website hosting, email services). These providers are bound by data processing agreements.
• Analytics providers: Aggregated or anonymised website usage data may be processed by analytics platforms where you have consented to analytics cookies.
• Legal requirements: Where required by applicable Malaysian law or valid legal process.

5. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, disclosure, or loss. Measures include:

• HTTPS encryption for data transmitted via our website
• Access controls limiting who within solenvos can access personal data
• Secure storage practices for engagement documents

In the event of a data breach affecting your personal data, we will notify affected individuals as required under the Personal Data Protection Act 2010 (Malaysia).

6. Cookies

We use cookies on our website to support site functionality and, where you consent, to collect analytics data. You can manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent where processing is based on your consent
• Object to certain processing activities
• Complain to the Department of Personal Data Protection (PDPD) Malaysia if you believe your rights have not been respected

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their respective privacy policies.

9. Children's Privacy

Our services are intended for organisations and professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will note the revised date at the top of this page. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

11. Contact

For privacy-related queries, please contact: